We are here to assist you with any inquiries, concerns, or feedback regarding our products and services. Feel free to get in touch with us using the following contact details:

• Email: shorganicoil@gmail.com
• Phone: +923292619885
• Office Hours: Monday to Sunday,  (Pakistan Standard Time)

If you have any questions about our products, orders, shipping, or anything else, don’t hesitate to reach out. Our team will respond to you as quickly as possible to ensure your satisfaction.

Thank you for choosing SH Organic!

At SH Organic, we strive to provide fast and reliable shipping for all of our customers. This Shipping Policy outlines the details regarding our shipping process, including shipping times, costs, and delivery options.

1. Shipping Locations

We currently offer shipping within Pakistan and internationally. For international orders, please contact us directly to confirm availability and shipping rates.

2. Processing Time

• Orders are processed within 1-3 business days after confirmation of payment.
• Orders placed on weekends or public holidays will be processed the following business day.
• Once your order has been shipped, you will receive a confirmation email with tracking details.

3. Shipping Costs

• Domestic Shipping (Pakistan): Shipping fees are calculated based on your location and the size/weight of your order. The exact cost will be displayed at checkout before you complete your purchase.
• International Shipping: Shipping costs for international orders vary depending on the destination and shipping method. Please contact us at shorganicoil@gmail.com to inquire about rates.

4. Delivery Times

• Domestic Orders: Delivery typically takes between 3-7 business days depending on your location.
• International Orders: Delivery times for international shipments vary by country and shipping method. Typically, it takes between 7-14 business days for international deliveries, but it may take longer due to customs processing or other factors.

Please note that delivery times are estimates and can vary based on factors such as weather conditions, holidays, or unforeseen delays from the courier service.

5. Shipping Carrier

We use trusted local and international carriers to ensure reliable delivery of your orders. You will receive tracking information once your order has been shipped.

6. Order Tracking

Once your order has shipped, we will send you an email with tracking information. You can use this to track your package through the carrier's website. If you encounter any issues or have questions about your tracking information, please contact us at shorganicoil@gmail.com.

7. Shipping Delays

While we make every effort to ensure timely delivery, we are not responsible for any delays caused by external factors such as:

• Shipping carrier delays
• Natural disasters or weather conditions
• Customs processing (for international shipments)
• Incorrect or incomplete shipping information provided by the customer

8. Missing or Damaged Items

If your order is lost or arrives damaged, please contact us immediately at shorganicoil@gmail.com. We will work with the carrier to investigate the issue and resolve it promptly.

9. Address Changes

Please ensure that you provide accurate and complete shipping information at checkout. If you need to update your shipping address after placing your order, contact us as soon as possible at shorganicoil@gmail.com. We may not be able to change the address once the order has been shipped.

10. Customs and Import Duties (International Orders)

For international orders, the recipient is responsible for any customs duties, taxes, or fees that may be applied upon delivery. Please check with your local customs office for details on potential fees before placing an order.

11. Contact Us

If you have any questions or concerns about shipping, please don't hesitate to reach out to us:

• Email: shorganicoil@gmail.com
• Phone: +923292619885

Thank you for choosing SH Organic! We are committed to delivering your order safely and efficiently.

At SH Organic, we are committed to providing the best quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and the process for returns and refunds.

1. Refund Eligibility

Refunds are only available under the following conditions:

• Defective or Damaged Products: If your product arrives damaged or defective, you are eligible for a refund or exchange.
• Incorrect Product: If you receive an incorrect item that does not match your order, we will offer a full refund or send you the correct product.

2. Non-Refundable Items

We do not offer refunds for:

• Products that have been opened or used (unless defective).
• Products purchased after the expiration date or outside the return period.
• Gift cards or promotional items.

3. Return Process

If you wish to return a product, please follow these steps:

• Contact us within 7 days of receiving your order at shorganicoil@gmail.com to initiate the return process. Include your order number, a description of the issue, and any photos of the damaged or incorrect product.
• We will guide you through the process and provide a return shipping address if needed.
• Once we receive the returned product, we will process your refund or send a replacement product.

4. Refund Process

• Refund Method: Refunds will be processed using the original payment method (e.g., credit card, bank transfer, etc.). Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.
• Shipping Charges: Shipping charges are non-refundable unless the return is due to our error (e.g., damaged or incorrect product).

5. Exchanges

If you wish to exchange a product, please contact us, and we will assist you in processing the exchange. Exchange requests must follow the same guidelines as returns and are subject to product availability.

6. Late or Missing Refunds

If you have not received your refund after 7 business days, please check your bank or payment provider's policy. If the issue persists, please contact us at shorganicoil@gmail.com for further assistance.

7. Changes to This Policy

We reserve the right to update or modify our refund policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.

8. Contact Us

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us:

• Email: shorganicoil@gmail.com
• Phone: +923292619885

Thank you for shopping with SH Organic. Your satisfaction is our priority, and we strive to ensure a positive shopping experience.