REFUND POLICY

At SH Organic, we are committed to providing the best quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and the process for returns and refunds.

1. Refund Eligibility

Refunds are only available under the following conditions:

  • Defective or Damaged Products: If your product arrives damaged or defective, you are eligible for a refund or exchange.
  • Incorrect Product: If you receive an incorrect item that does not match your order, we will offer a full refund or send you the correct product.

2. Non-Refundable Items

We do not offer refunds for:

  • Products that have been opened or used (unless defective).
  • Products purchased after the expiration date or outside the return period.
  • Gift cards or promotional items.

3. Return Process

If you wish to return a product, please follow these steps:

  • Contact us within 7 days of receiving your order at shorganicoil@gmail.com to initiate the return process. Include your order number, a description of the issue, and any photos of the damaged or incorrect product.
  • We will guide you through the process and provide a return shipping address if needed.
  • Once we receive the returned product, we will process your refund or send a replacement product.

4. Refund Process

  • Refund Method: Refunds will be processed using the original payment method (e.g., credit card, bank transfer, etc.). Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.
  • Shipping Charges: Shipping charges are non-refundable unless the return is due to our error (e.g., damaged or incorrect product).

5. Exchanges

If you wish to exchange a product, please contact us, and we will assist you in processing the exchange. Exchange requests must follow the same guidelines as returns and are subject to product availability.

6. Late or Missing Refunds

If you have not received your refund after 7 business days, please check your bank or payment provider's policy. If the issue persists, please contact us at shorganicoil@gmail.com for further assistance.

7. Changes to This Policy

We reserve the right to update or modify our refund policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.

8. Contact Us

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us:

Thank you for shopping with SH Organic. Your satisfaction is our priority, and we strive to ensure a positive shopping experience.