SHIPPING POLICY

At SH Organic, we strive to provide fast and reliable shipping for all of our customers. This Shipping Policy outlines the details regarding our shipping process, including shipping times, costs, and delivery options.

1. Shipping Locations

We currently offer shipping within Pakistan and internationally. For international orders, please contact us directly to confirm availability and shipping rates.

2. Processing Time

  • Orders are processed within 1-3 business days after confirmation of payment.
  • Orders placed on weekends or public holidays will be processed the following business day.
  • Once your order has been shipped, you will receive a confirmation email with tracking details.

3. Shipping Costs

  • Domestic Shipping (Pakistan): Shipping fees are calculated based on your location and the size/weight of your order. The exact cost will be displayed at checkout before you complete your purchase.
  • International Shipping: Shipping costs for international orders vary depending on the destination and shipping method. Please contact us at shorganicoil@gmail.com to inquire about rates.

4. Delivery Times

  • Domestic Orders: Delivery typically takes between 3-7 business days depending on your location.
  • International Orders: Delivery times for international shipments vary by country and shipping method. Typically, it takes between 7-14 business days for international deliveries, but it may take longer due to customs processing or other factors.

Please note that delivery times are estimates and can vary based on factors such as weather conditions, holidays, or unforeseen delays from the courier service.

5. Shipping Carrier

We use trusted local and international carriers to ensure reliable delivery of your orders. You will receive tracking information once your order has been shipped.

6. Order Tracking

Once your order has shipped, we will send you an email with tracking information. You can use this to track your package through the carrier's website. If you encounter any issues or have questions about your tracking information, please contact us at shorganicoil@gmail.com.

7. Shipping Delays

While we make every effort to ensure timely delivery, we are not responsible for any delays caused by external factors such as:

  • Shipping carrier delays
  • Natural disasters or weather conditions
  • Customs processing (for international shipments)
  • Incorrect or incomplete shipping information provided by the customer

8. Missing or Damaged Items

If your order is lost or arrives damaged, please contact us immediately at shorganicoil@gmail.com. We will work with the carrier to investigate the issue and resolve it promptly.

9. Address Changes

Please ensure that you provide accurate and complete shipping information at checkout. If you need to update your shipping address after placing your order, contact us as soon as possible at shorganicoil@gmail.com. We may not be able to change the address once the order has been shipped.

10. Customs and Import Duties (International Orders)

For international orders, the recipient is responsible for any customs duties, taxes, or fees that may be applied upon delivery. Please check with your local customs office for details on potential fees before placing an order.

11. Contact Us

If you have any questions or concerns about shipping, please don't hesitate to reach out to us:

Thank you for choosing SH Organic! We are committed to delivering your order safely and efficiently.